Solar Installers - FAQ - TCL SunPower Global

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What support does SunPower provide for installers?

Solar Panels

We offer a range of support services, including:

Technical training on installation and maintenance.

Marketing resources to help you generate leads.

Dedicated account managers for personalized assistance.

Online tools and software for system design and customer proposals.

What types of panels are sold under the TCL SunPower brand and how are they different from SunPower panels?

Solar Panels

SunPower interdigitated back contact (IBC) M Class panels offer industry-leading efficiency, a 40-year warranty, and enduring reliability in the face of real-world challenges. SunPower Performance panels provide a balance of efficiency and value with TOPCon cell technology facilitating powerful, reliable energy production from a shingled-cell panel design. TCL Solar panels complement the SunPower M Class and SunPower Performance product lines with a mix of highly reliable, bifacial back contact and TOPCon panel designs. TCL Solar panels come in a variety of form factors, making them suitable for deployment across residential, commercial, and large-scale installations.

What warranty and service does SunPower offer businesses for its Performance solar panels?

Warranty

Solar Panels

SunPower is known for its commitment to quality and service, offering at 30-year Complete Confidence Panel Warranty. Given their track record and the advanced technology used in the Performance panels, businesses can expect more energy and reliability over traditional front contact panels.

Where can I find "flash test report" for ordered panels?

Maintenance

It will be available only after delivery. Please contact technical support via email.

Who do I need to contact if I am facing a technical issue? Can I call my RSM (Regional Sales Manager) directly?

Maintenance

To save you time and reduce the number of steps needed to help you, directly contact a TSE (Technical Support Engineer). You can keep your RSM (Regional Sales Manager) in the loop by copying them in the email.

Who do I need to contact if I have a technical question?

Maintenance

Please contact a TSE (Technical Support Engineer).

Why invest in solar now?

Financing

Electricity prices continue to rise and so do your operational expenses. Fortunately, the cost of going solar has never been more affordable. When you install a solar system now, you can offset your electricity bills to protect your business against future energy expenses.

Why is SunPower selling TCL-branded solar panels?

Solar Panels

In November 2024, Maxeon Solar Technologies and TCL announced an agreement-in-principle for the sale of Maxeon's EMEA, APAC and LATAM sales and marketing organization to TCL - forming a new solar solutions business unit within TCL that can maximise the benefits of vertical integration—TCL SunPower Global.

The combined innovation, technology leadership, and manufacturing expertise of the two organizations sets the foundation for an integrated energy solutions platform that enables more customers in more locations to take control of their energy future - generating, storing, and using energy in their homes and business more efficiently and cost-effectively than ever. Maxeon Solar Technologies will continue to operate as an independent, publicly traded NASDAQ-listed company solely focused on the U.S. residential, commercial, and utility-scale markets.

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