Solar Installers - FAQ - TCL SunPower Global

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Are there any specific precautions I need to take when handling a panel?

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Yes, specific requirements for the safe handling of the PV panel are contained within the Safety and Installation Instructions. Contents of this manual are subject to change without notice. We recommend you always consult the latest version before handling the PV panel.

Are there opportunities for partners to enhance their market reputation?

Tips

Warranty

Installation

Yes, SunPower's Partner Program features three tiers—Authorised, Premier, and Elite—allowing partners to distinguish themselves in the market. Achieving higher tiers signifies adherence to the highest standards, instilling greater customer confidence in your services and potentially leading to increased business opportunities.

Are yield advantages reflected in simulation tools such as PV Syst?

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Yes, we have guidelines we can share to allow you to set PV Syst using our 3rd-party-validated PAN files. Third party validation from Dekra or SGS allow customers to have more confidence in what they are purchasing and better estimate of return on investment and LCOE (levelized cost of electricity).

Can I leave panels on a pallet exposed to outdoor weather conditions?

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During storage, panels need to be protected from rain or any kinds of liquids. Required storage temperature is between 10°C to 40°C in a dry environment (humidity between 30 to 80%). Do not store panels outdoor to avoid moisture and wet conditions. Specific requirements for safe storage of the PV panels are contained within the Safety and Installation Instructions. Contents of this manual are subject to change without notice. We recommend you always consult the latest version before handling the PV panel.

Can I start troubleshooting a problem in the field before talking to a TSE (Technical Support Engineer)?

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Depending on the issue as well as the products supplied, we may be able to provide timesaving troubleshooting steps and advice before an onsite visit is planned. As such, we strongly advise contacting a TSE and providing us as many details as possible in advance of any visit.

Does Cosmetic quality affect the panel’s performance?

Solar Panels

Every single panel is electrically tested and inspected for cosmetic criteria at the end of the production line. Regardless of the cosmetic grade, the cosmetic effects do not affect performance or reliability.

Does my installer have to be a SunPower partner?

Cash Back

No. If there are no SunPower Partners in your area, we will pair you with a qualified installer, or you can appoint an installer of your choice.

How can I become a SunPower installer?

Solar Panels

To become a SunPower-certified installer, visit our Partner Program page and submit your application. Our team will review your details and guide you through the onboarding process, which includes product training, certification, and access to exclusive installer benefits.

How can I be sure that I can use a specific racking with your panels?

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Specific requirements for the safe installation of the PV panels are contained within the Safety and Installation Instructions. Contents of this manual are subject to change without notice. We recommend you always consult the latest version before installing the PV panel. If anything is unclear, or if you have further questions, please contact a TSE.

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